Percassity hits the mark again for the British Library

Percassity worked with the British Library again in 2012 to review the objectives and scope of their Customer Management Programme. Bringing together stakeholders from across the Library, the outcome provided a pragmatic basis for the Library’s future CRM strategy. “Percassity take a very professional approach to their work, frequently checking-in to ensure deliverables are as expected and deadlines are met. The Library has further work to do before we start to deliver the customer relationship management we aspire to, but we’d be very happy to have Pecassity back in to help us on that journey,” said Graham MacFadyen, Head of Digital and Marketing Operations at The British Library.

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